Reliability of Open Public Electric Vehicle Direct Current Fast Chargers
Author: Abhishek Mishra
Meet the Client
Even being recognized with a silver medal in the category “Best Hybrid Learning Programme” at the esteemed 2022 Brandon Hall Group HCM Excellence Awards, Mister Car Wash has its sights set firmly on the future.
Business Problems
- Inconsistent customer experience due to varying levels of employee training
- Room for improvement in customer satisfaction scores
- High employee turnover rates influenced by lack of standardized training and professional development
Challenges
As Mister Car Wash expanded from a small business to an industry leader, the company realized that solely relying on on-the-ground knowledge and their site managers’ ability to convey the correct information to new hires was not the most efficient way to maintain consistent and regulated training across all locations.
Even being recognized with a silver medal in the category “Best Hybrid Learning Programme” at the esteemed 2022 Brandon Hall Group HCM Excellence Awards, Mister Car Wash has its sights set firmly on the future.
As Mister Car Wash expanded from a small business to an industry leader, the company realized that solely relying on on-the-ground knowledge and their site managers’ ability to convey the correct information.
Solution
With the help of Absorb LMS, Mister Car Wash created a learning and development training program called Mister Learn. Built and delivered in Absorb LMS, Mister Learn delivers structured onboarding, professional development opportunities, and on-the-job training for 7,000+ users of both headquarters and field staff.
- Inconsistent customer experience due to varying levels of employee training
- Room for improvement in customer satisfaction scores
- High employee turnover rates influenced by lack of standardized training and professional development
Result
As Mister Car Wash expanded from a small business to an industry leader, the company realized that solely relying on on-the-ground knowledge and their site managers’ ability to convey the correct information to new hires was not the most efficient way to maintain consistent and regulated training across all locations.
Even being recognized with a silver medal in the category “Best Hybrid Learning Programme” at the esteemed 2022 Brandon Hall Group HCM Excellence Awards, Mister Car Wash has its sights set firmly on the future.
